Privacy Policy
Thank you for visiting the website (“Site”) and/or using the mobile application(s) (“Application”) operated by Riumlore (collectively referred to as “Riumlore,” “we,” “our,” or “us”). Your privacy is important to us, and we want to clearly explain how we collect, use, process, share, and safeguard your personal information.
By accessing or interacting with Riumlore through our Site, Application, products, or services, you agree to the terms outlined in this Privacy Policy regarding the collection and use of your information.
This Privacy Policy Covers:
- The types of information Riumlore collects
- The purposes behind our information collection
- Our use of cookies and other tracking technologies
- How we process your personal data
- The steps we take to protect your information
- Your choices and rights regarding your information
- Use of our services by children
- How we handle information collected offline
- Updates to this Privacy Policy
- How to contact us
This Privacy Policy applies solely to information collected via our Site and Application. It does not apply to offline data collection unless specifically stated. We are not responsible for the privacy practices of websites we do not operate or control, including those that may link to or from our platforms.
Information We Collect
To deliver a seamless and personalized experience, Riumlore collects the following categories of information:
Identifiers: Such as your name, phone number, email address, credit card details, and other similar personal identifiers.
Online Identifiers: Including your device type, browser type, IP address, Internet service provider, time and date stamps, and unique device identifiers.
Transaction & Account Details: Information about your purchases, preferences, and items viewed or considered.
Geolocation Data: Including your city, country, shipping/billing addresses, and approximate device location.
Demographic Information: Such as your age, gender, and other legally protected characteristics.
Other Personal Information: That can reasonably be used to identify or be associated with you.
Why We Collect Your Information
We collect personal information for the following purposes:
To provide a fast, efficient, and personalized shopping experience
To access and retrieve past information you’ve submitted
To help you easily find relevant products and content
To communicate with you regarding new products, services, or updates
To fulfill legal or regulatory obligations
Registration and Orders
When you register an account or make a purchase through the Site or Application, we may ask you to provide personal information such as your name, gender, shipping and billing address(es), email address, phone number, and credit card details. We may also collect your country of residence or your organization’s operating country to comply with local laws and regulations.
This information is used to process transactions, fulfill orders, enhance customer service, provide targeted marketing, and maintain communication with you regarding your account and purchases.
Email Addresses
Throughout the Site and Application, you may be asked to provide your email address for purposes such as signing up for promotional offers, requesting notifications about new product arrivals or brand launches, or subscribing to our newsletter.
Participation in any promotional contests sponsored by Riumlore is entirely voluntary. To enter, you may be required to submit personal contact details that will be used to notify winners and distribute prizes. Riumlore may choose to publish the names and cities of contest winners on our Site or Application.
Log Files
As is standard practice for most websites, our servers automatically recognize the Internet URL from which you access the Site or Application. Additionally, we may log your Internet Protocol (IP) address, Internet service provider, browser type, date/time stamps, and other diagnostic data. This information is used for system administration, order verification, internal analytics, and troubleshooting purposes. (Your IP address may be used to infer the general geographic location of your device.)
Product Reviews
When submitting a product review, we may request your email address and general location. While your email address will remain private, your location (e.g., city and state) may be visible to other users. Any additional personal information you choose to share in your review may also be visible to visitors of the Site or Application.
How Riumlore Uses Cookies and Similar Technologies
Cookies are small text files stored on your device by your web browser. While most browsers are set to accept cookies by default, you can modify your browser settings to refuse cookies or remove them. However, disabling cookies may limit your ability to use certain features of the Site or Application.
Riumlore uses cookies for the following purposes:
To streamline navigation
To analyze site usage and performance
To recognize returning users and manage access privileges
To support product selection, shopping cart functions, and purchase transactions
To track your browsing behavior and past purchases for personalization purposes
Our cookies do not access or retrieve confidential information stored on your device’s hard drive.
We may also utilize web beacons—also known as clear GIFs or pixel tags—which are tiny graphic images embedded in web pages or emails. These are used to:
Assist in the delivery and tracking of cookies
Measure the effectiveness of our content and marketing campaigns
Some third-party advertisers or partners may also use cookies or web beacons to collect data on site traffic or purchase behavior. Any data collected by these third parties via cookies or tracking technologies is not linked to the personal information you provide to Riumlore.
How Riumlore Uses Your Personal Information
Internal Use:
We use the personal information you provide to fulfill orders, process payments, and deliver customer support. Additionally, we may use this data to analyze site activity, improve our website content and functionality, enhance our marketing outreach, and tailor our product offerings to better serve our customers.
Communication with You
We use your personal information to communicate with you about Riumlore, your account, and any orders you place. Providing a valid email address is required for all customers so we can send order confirmations, shipping updates, and other transaction-related notifications.
You may also choose to provide your email address to receive notifications about new product releases, restocks, brand launches, or to subscribe to our newsletter and promotional offers. You can opt out of marketing communications at any time by following the instructions provided in the Opt-Out and Corrections section below.
Does Riumlore Share Your Personal Information?
At Riumlore, your privacy is a priority. We sell products—not your information. We do not sell, rent, license, trade, or otherwise disclose your personal or financial data to unrelated third parties, except in the specific situations described below:
Third-Party Service Providers
We may engage third-party service providers to perform essential business functions on our behalf. These include, but are not limited to, order fulfillment, shipping, payment processing, and customer service.
For example, we may share your name, shipping address, phone number, and email address with carriers like UPS or DHL to ensure successful delivery. Similarly, your credit card details may be securely transmitted to payment processors for transaction authorization. All such data exchanges are encrypted and protected (see Data Security section).
We require that any service providers we work with adhere to strict confidentiality obligations and security protocols.
Legal Compliance
We may disclose personal information when legally required to do so—such as in response to a subpoena, court order, or lawful request by public authorities. We may also disclose information to enforce our Terms of Use or other agreements, or to protect our legal rights, customers, or the public—particularly in instances of fraud or suspected fraudulent activity.
Business Transfers
In the event of a corporate transaction—such as a merger, acquisition, asset sale, or reorganization—your personal information may be transferred as part of the business assets, subject to the applicable privacy policy in effect at that time.
Aggregated or De-Identified Information
We may share non-personally identifiable data (e.g., site usage statistics, sales trends) with marketing partners or other third parties. This information does not identify individual users.
How Riumlore Secures Your Information
We implement a combination of physical, technical, and administrative safeguards to protect your personal information. These include:
SSL Encryption for all financial transactions
Restricted Access to personal data—limited to authorized employees performing specific functions
Secure Infrastructure—we only partner with service providers who maintain robust hardware and software security standards
Despite our efforts to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to also take appropriate precautions to safeguard your information.
Your Privacy Choices & Rights
Where applicable under local laws, you may have the right to:
Access, correct, or update your personal information
Request deletion of your personal data
Restrict certain uses or disclosures of your information
Opt out of marketing communications
Disable or close your account
To exercise any of these rights:
To access or update your information: Log in to your Riumlore account and submit a request via our Customer Service Center.
To unsubscribe from marketing emails: Use the unsubscribe link located at the bottom of any promotional email.
To request deletion of your data: Contact us directly with your request. We may need to verify your identity before processing.
Closing Your Riumlore Account
If you wish to permanently close your Riumlore account and delete your associated data, you may submit a formal request. Once your account is closed, you will lose access to all associated services and features across all platforms, including:
- Order histor
- Wishlist
- Coupons
- Subscriptions
- Comments
- Return and refund records
Before closing your account, we encourage you to contact us. We’d love the opportunity to resolve any issues that may have led to your decision.
What to Expect When Closing Your Account:
Once your request is submitted, a representative from our Customer Service team will contact you via email within 48 hours to confirm the request, verify your identity, and review your account history.
You will be required to respond within 5 days to complete the verification process.
If there are no outstanding orders or unresolved issues, your account and associated data will be permanently deleted within 30 business days of confirmation.
Please note: Certain data may be retained if required by law or for legitimate business purposes (e.g., fraud prevention, tax compliance).
Important: Account closure is permanent and irreversible. If you decide to shop with Riumlore again in the future, you will need to create a new account.
Email Marketing
If you have opted in, Riumlore may send you promotional emails to keep you informed about our latest products, special offers, exclusive events, and other content we believe may be of interest to you.
In accordance with applicable laws, if you have made a purchase from us and have not opted out, we may continue to send you marketing communications via email, even without an explicit subscription.
You may unsubscribe from our marketing emails at any time by:
Clicking the “Unsubscribe” link included at the bottom of every marketing email
Contacting us directly at support@Riumlore.com
Once we receive your request, we will update your communication preferences and ensure that you no longer receive marketing emails. Please allow up to 48 hours for our system to fully process your opt-out request.
Please note: Unsubscribing from marketing emails will not affect the delivery of important administrative communications, such as order confirmations, shipping updates, or service-related messages.
If you use multiple email addresses or names in your communication with Riumlore or when placing orders, please be aware that your opt-out request will only apply to the specific email address submitted. You may continue to receive communications to other email addresses unless those are separately unsubscribed.
Children’s Privacy
We are committed to protecting the privacy of children. Riumlore does not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent.
By using our Site or Application, you represent and warrant that you are at least 18 years old, or that you are using the platform under the supervision of a parent or legal guardian.
If you are under 13 years of age, please do not provide any personal information to us. Instead, ask a parent or guardian to assist you when engaging with our services.
If we learn that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will promptly delete that data from our records.
Offline Collection, Use & Disclosure of Information
While most personal information is collected through our Site or Application, we also take privacy seriously when collecting information offline—for example, during phone interactions related to orders or customer support.
When we contact you by phone, we will only request the personal details necessary to fulfill your order or resolve your inquiry. Any data collected during such interactions will be entered into our systems using the same secure protocols we apply to online data, including SSL encryption (see the Data Security section above).
Although this Privacy Policy primarily addresses online data practices, we treat all offline data with the same level of care and in alignment with our digital data protection standards.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business operations, applicable laws, or data handling practices.
Any changes or revisions will be posted directly to this Site/Application. We encourage you to review this policy periodically so you remain informed about how we collect, use, and safeguard your information.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy—or if you would like to access, correct, update, or delete any of your personal information—please contact us.